Frequently Asked Questions
What This Page Covers and Getting an Answer Not Listed Here.
What This Page Covers
This page answers the most common questions players ask about funding and withdrawing from their account, how the platform behaves on different devices, and what safeguards exist for responsible play. Each answer is written to be direct and practical so you can get back to the lobby quickly. If your question is not listed here, the live chat button at the bottom of every page connects you to a support agent who can handle account-specific or technical issues. Alternatively, the in-site help centre under the profile menu contains a searchable archive of guides.
Getting an Answer Not Listed Here
For questions about specific game rules, bonus terms, or technical errors that do not appear below, live chat is the fastest route. Agents are available 24 hours a day and can usually resolve most issues within a few minutes without needing to email or call. You can also check the terms of service linked at the footer of the site. That document covers general policies on account closure, dormant accounts, and promotional eligibility that are not repeated in these FAQs.
Online Slots, Live Dealer, Fish Shooting, Arcade Games read the same way this page does, and so does the bonus.
Short answers
How do I set a deposit limit?
Open the account menu, select the Responsible Gambling tab, and choose the limit type you want. You can set a daily, weekly, or monthly cap on deposits, and the limit takes effect immediately once you confirm it. Reductions are instant, but increases require a 24-hour cooling-off period.
How much do I need to deposit?
RM30 on an e-wallet, RM50 by bank transfer. Boost, FPX and Touch ’n Go are among the channels available.
What happens when a game disconnects mid-round?
Your stake is never at risk from a dropped connection. The platform records the outcome on its end, so any bet you placed before the disconnect will stand as normal. If the game was still in progress, your stake is returned to your balance.
Do payouts return the way they came?
Wherever the channel allows it, a payout returns the way the deposit arrived. That is a payment rule rather than a site rule, and Boost and FPX follow it.
Is a round lost if the connection drops?
The round settles on the server whatever the connection does; the result appears in the account history. That holds on online slots and live dealer alike.
Do I need to verify my account, and when?
If you request a withdrawal before verifying your account, the payout will be held until verification documents are submitted and checked. You can play and deposit without verifying, but do not expect to receive any funds until the process is complete.